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Director of Order Management & Sales Operations

The Director of Order Management & Sales Operations will play a key leadership role, driving the integration of estimating and scheduling operations to enhance customer experience and operational efficiency. This role focuses on pricing strategies, scheduling optimization, and performance metrics to achieve company goals. The director will lead team development, create standardized operating procedures (SOPs), and implement training programs to build a scalable and reliable department. The ideal candidate will foster a team culture focused on responsiveness, creativity, collaboration, and delivering high-quality results for commercial success.

Key Responsibilities

Strategic Leadership

• Develop and execute strategic initiatives to enhance estimating and scheduling operations, aligning with overall business objectives.
• Establish and manage KPIs to measure team performance, drive improvements, and ensure operational excellence.
• Foster a culture of continuous improvement by implementing cross-training, process optimization, and leveraging automation and technology.
• Partner with sales, operations, and technical teams to enhance efficiency and ensure seamless service delivery.

Team Development & Management

• Recruit, onboard, and develop a high-performing team of Estimators and Schedulers to support business growth.
• Provide coaching, mentorship, and ongoing professional development to strengthen team capabilities.
• Establish and enforce standardized operating procedures (SOPs) to ensure consistency and scalability.
• Design and implement training programs that accelerate onboarding and equip team members for success.
• Build a sustainable team structure that minimizes single points of failure and ensures repeatable, reliable processes.

Estimating Operations

• Oversee the preparation and review of accurate quotes and proposals, ensuring alignment with pricing strategies and margin targets.
• Utilize expertise in blueprints, technical specifications, and industry standards to validate scope accuracy.
• Maintain strong relationships with vendors and subcontractors to ensure cost-effective and high-quality proposals.

Scheduling Operations

• Implement and manage scheduling systems that optimize resource allocation and improve turnaround times.
• Coordinate with operations and field teams to align project schedules with customer requirements.
• Identify scheduling bottlenecks and implement process improvements to enhance efficiency.

Operational Excellence

• Lead initiatives to streamline operations, eliminate manual inefficiencies, and improve scalability through automation.
• Drive collaboration across departments to eliminate silos and enhance workflow efficiency.
• Analyze data to generate insights that inform decision-making and improve operational outcomes.

Qualifications

• Bachelor’s degree in Business, Engineering, or a related field required; MBA or MS preferred.
• 7–10 years of leadership experience in estimating, scheduling, or operations management.
• Proven track record of developing and achieving KPIs that drive measurable improvements in accuracy, efficiency, and performance.
• Demonstrated success in leading large-scale process improvements that drive significant cost, time, or resource savings.
• Strong ability to interpret and apply technical standards and codes to operational processes.
• Experience designing and implementing pricing models and strategies to maximize profitability while maintaining competitiveness.
• Expertise in evaluating, implementing, and scaling workflow automation technologies to reduce manual effort and enhance operational scalability.
• Direct experience creating and enforcing SOPs, including developing training programs to ensure team compliance and operational consistency.

Work Environment

• Full-time, office-based role with minimal travel requirements.
• Occasional extended hours may be necessary to meet deadlines or address urgent operational needs.

#LI-BF1

Director of Order Management & Sales Operations

The Director of Order Management & Sales Operations will play a key leadership role, driving the integration of estimating and scheduling operations to enhance customer experience and operational efficiency. This role focuses on pricing strategies, scheduling optimization, and performance metrics to achieve company goals. The director will lead team development, create standardized operating procedures (SOPs), and implement training programs to build a scalable and reliable department. The ideal candidate will foster a team culture focused on responsiveness, creativity, collaboration, and delivering high-quality results for commercial success.

Key Responsibilities

Strategic Leadership

• Develop and execute strategic plans to optimize estimating and scheduling operations, aligning with organizational objectives.
• Implement and manage KPIs to measure, monitor, and improve team performance and execution.
• Foster a culture of continuous improvement through cross-training, streamlined processes, and leveraging automation and technology.
• Collaborate with cross-functional teams, including sales, operations, and technical support, to drive efficiency and ensure seamless service delivery.

Team Development & Management

• Hire, onboard, and develop a high-performing team of Estimators and Schedulers, ensuring alignment with company goals.
• Provide coaching, mentoring, and ongoing professional development opportunities to team members.
• Establish and enforce the creation of standardized operating procedures (SOPs) to ensure consistency and scalability across the team.
• Design and implement robust training programs to onboard new team members efficiently and equip them for success.
• Create a sustainable and reliable team environment that minimizes reliance on single points of expertise and ensures repeatable processes.

Estimating Operations

• Oversee the preparation and review of accurate quotes and proposals in collaboration with the sales team and subject matter experts, ensuring alignment with pricing strategies and margin targets.
• Leverage expertise in blueprints, technical specifications, and industry standards to validate the accuracy of quotes and scopes of work.
• Maintain relationships with vendors and subcontractors to ensure proposals meet quality and cost requirements.

Scheduling Operations

• Implement and manage efficient scheduling systems to optimize resource allocation and turnaround times.
• Coordinate with operations and field teams to align schedules with project requirements and customer timelines.
• Monitor scheduling workflows to identify bottlenecks and implement process improvements.

Operational Excellence

• Lead initiatives to streamline operations, reduce manual processes, and enhance scalability using systems and automation tools.
• Identify and resolve inefficiencies in workflows, fostering collaboration between departments to eliminate silos.
• Analyze data to develop insights and drive decisions that improve operational outcomes.

Qualifications

• Bachelor’s degree in business, Engineering, or a related field required. Advanced degree (MBA, MS) strongly preferred.
  
• Minimum of 7-10 years of hands-on leadership experience managing teams in estimating, scheduling, or operations management.
• Proven track record of developing, implementing, and consistently achieving KPIs that demonstrate measurable improvements in performance, accuracy, and efficiency.
• Demonstrated success in leading large-scale operational process improvements, resulting in significant time, cost, or resource savings.
• Ability to interpret and apply technical standards and codes in operational processes.
• Experience in designing and implementing pricing models and strategies in collaboration with sales teams and technical subject matter experts to maximize profitability while maintaining competitiveness.
• Proven ability to evaluate, implement, and scale workflow automation technologies to reduce manual effort and improve system scalability.
• Direct ownership of creating and enforcing SOPs, including the design and execution of training programs to ensure team compliance, operational reliability, and scalability.

Work Environment

This is a full-time, office-based role with minimal travel requirements. Occasional extended hours may be required to meet deadlines or address urgent operational needs.

#LI-DNI #LI-BF1

Bachelor’s Degree