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Job Title: Manager, IT Infrastructure & Support
Department: Information Technology
Reports to: Chief Information Officer (CIO)
Direct Reports: Helpdesk Team

Position requires 100% onsite presence

Position Summary

We are looking for a proactive and technically experienced Manager, IT Infrastructure & Support to lead the company’s IT infrastructure, security, and support operations. This role is both strategic and hands-on, responsible for ensuring the stability, security, and performance of all technology systems while supporting the organization’s broader business goals. The ideal candidate will bring strong leadership, deep technical knowledge, and a commitment to operational excellence.

Key Responsibilities

• Infrastructure Management
  Lead the management and continuous improvement of all IT infrastructure including networks, servers, cloud platforms, and end-user systems to ensure reliability, scalability, and performance.

• Team Leadership
  Supervise and mentor the helpdesk team, fostering a culture of accountability, collaboration, and customer service excellence.

• Systems & Network Administration
  Oversee installations, upgrades, and maintenance of core IT systems including servers, databases, network devices, and workstations.

• Cybersecurity & Compliance
  Implement and enforce security best practices, policies, and tools to protect company data and systems from threats and ensure compliance with regulatory standards.

• Technical Support & Escalation
  Serve as the escalation point for complex or high-impact IT issues, driving timely resolution and minimizing disruption to business operations.

• Vendor & Asset Management
  Manage IT service providers and vendors, oversee software and hardware asset lifecycles, and ensure proper licensing and budgeting controls.

• Disaster Recovery & Continuity
  Own and maintain robust backup strategies and business continuity plans to ensure readiness in the event of disruption.

• On-Call & Incident Response
  Participate in and manage a 24/7 on-call rotation. Lead incident response efforts and escalation processes to ensure critical systems are supported and restored quickly.

Required Skills & Experience

• Proven expertise in network infrastructure, cloud platforms, and enterprise IT systems

• Hands-on experience with Palo Alto firewalls and network security management

• Strong troubleshooting skills and technical depth across a range of platforms and systems

• Ability to manage multiple priorities in a fast-paced environment

• Minimum 7 years of IT experience, with leadership responsibility

• Experience developing or maintaining IT security frameworks, tools, or compliance processes

Preferred Qualifications

• Experience with project management, including coordination of cross-functional initiatives (certification is a plus)

• Effective in managing both internal teams and external vendors

• Excellent verbal and written communication skills

• Highly organized, detail-oriented, and process-driven

Work Environment

• Full-time, 100% onsite in Itasca, IL

• Fast-paced and collaborative setting with regular interaction across departments and customer-facing teams

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Bachelor’s Degree