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Freight Customer Sales Executive

Location: Remote (West Michigan candidates encouraged to apply)

Compensation: Competitive base salary + uncapped commission + benefits

Reports To: Senior Leadership

Required

• 5 to 7+ years of experience in customer or shipper sales at a freight brokerage, with demonstrated success in developing and retaining accounts
• Proven track record of gaining customers and building a book of business from scratch
• A consultative, relationship-first approach to sales -- our client does not want someone who oversells and underdelivers; they want someone who builds trust and keeps it
• Proven ability to prospect, develop, and close new accounts from the ground up, with the patience and persistence to do it right
• Strong communication skills and a natural ability to connect with customers, understand their needs, and offer solutions that work
• Comfort working in a lean, growth-stage company where initiative is expected, and processes are still evolving
• Commitment to longevity -- this is a role for someone who wants to build a career, not just fill a seat

Nice to Have

• Existing shipper or customer relationships in industries such as retail, manufacturing, e-commerce, food and beverage, or consumer goods
• Experience selling across multiple freight modes, including FTL, LTL, intermodal, or specialized
• Familiarity with CRM tools and freight technology platforms
• Understanding of freight market cycles and the ability to advise customers on timing and strategy

The Opportunity

Our client has built its portfolio on the strength of genuine customer relationships and a service-first reputation. Clients describe the team as personable, responsive, and uniquely capable of executing under pressure -- qualities that set our client apart from the larger brokerages competing for the same customers.

As a Customer Sales Representative, you will be responsible for growing that portfolio by identifying new shipper accounts and delivering the kind of service that turns one-time shippers into long-term partners. Our client handles everything from standard dry van to specialized and oversized freight, which means you will be able to say yes to a wide range of customer needs.

What You'll Do

• Prospect and develop new shipper accounts across a range of industries and freight types
• Build long-term relationships with customers by being reliable, communicative, and genuinely focused on their success
• Coordinate with the carrier sales and operations teams to ensure freight is covered and customers are kept informed
• Manage and grow your existing book over time, identifying expansion opportunities and protecting relationships through excellent service
• Representing our client in the market as a trusted, knowledgeable partner -- not a vendor
• Bring market intelligence back to the leadership team to help inform growth strategy

Why This Role Is Different

Our client's sales philosophy is refreshingly simple: build real relationships, deliver on your promises, and the business will follow. There are no pressure tactics, no aggressive scripts, and no culture of chasing numbers at the expense of service quality. Leadership has seen what happens when salespeople oversell, and the operations team is left to clean it up, and they have made a deliberate choice to do things differently.

For the right candidate, this is an opportunity to build a meaningful book of business at a company that is growing fast, values your contributions, and will reward your performance with uncapped earnings and a genuine seat at the table.