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The Vice President, Market Operations ("VP") is responsible for managing the execution of operational and strategic work for newly formed affiliate medical groups across assigned markets. As part of this role, the VP executes on the market growth strategy to support success and profitable growth for affiliate partners.

The VP is considered one of the key leaders "on the ground" in the market, working with healthcare practices (Care Centers), the Clinical Governance Board (CGB), and staff across the Central Business Office (CBO). This leader is a key advocate for the affiliate medical group and sits at the center of discussions, decisions, and issues being navigated on its behalf. In addition, this leader will strategize on ways to grow the market and will partner with internal teams to identify and onboard new physician groups.

Responsibilities

Responsibilities include, but are not limited to:

•      Leadership and management, direct and matrixed, of the dedicated and designated team members required to achieve the goals, financial and otherwise, of the affiliate medical group.

o  These include: back-office operations for the care centers and functions within the CBO including Revenue Cycle Management, provider relations, marketing, contracting, compliance, risk management, Human Resources, payroll, credentialing, finance/accounting, IT, implementation, and EHR oversight

•      Development and execution support of strategic plans to drive profitable growth for the affiliate medical group

•      Management and reporting of financials, goals, and KPIs (key performance indicators), including operating metrics; ability to execute on critical factors to drive progress and identify core issues creating risk or enabling success in the market

•      Implementation of business office policies and standard operating procedures

•      Engagement in the billing and collections processes in partnership with Care Centers and Revenue Cycle Management

•      Compliance with regulatory guidelines

•      Standardization of business practices

•      Identification of process management and related efficiencies and structural needs

Qualifications

•      Minimum 5 years of progressive, outcome-oriented management and/or supervisory experience in all facets of business office operations in a large hospital or ambulatory business office environment; CBO experience preferred

•      Bachelor's Degree required

•      Expert knowledge and familiarity of all federal, state, and other regulatory guidelines and standards

•      Excellent interpersonal skills and a collaborative management style

•      Ability to supervise employees and promote their individual development

•      Expert PC-based application skills, including Excel, Access, and Word

•      Experience with Athenahealth practice management and Revenue Cycle technologies preferred but not required

•      Ability to prioritize effectively in a high-volume, fast-paced environment