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Regional Order-to-Cash (OTC) Manager

The Regional Order-to-Cash (OTC) Manager serves as the primary leader responsible for accounts receivable and billing operations across the region. This role is embedded within the regional leadership structure and acts as a strategic business partner to regional executives, driving operational efficiency, process improvement, and accountability throughout the entire order-to-cash lifecycle.

Rather than functioning as a traditional collections-focused role, this position is intended to lead strategy, optimize processes, and improve execution across billing and receivables activities. The Regional OTC Manager will strengthen regional ownership of A/R performance, improve coordination between field operations and finance, and help standardize best practices across locations.

Position will require 25% travel to the locations in this region.

Key Responsibilities

Regional A/R Leadership & Oversight

• Serve as the primary point of ownership for all billing and accounts receivable activities within the region.
• Partner closely with regional leadership and finance executives to align A/R initiatives with business objectives and growth strategies.
• Monitor and manage key receivables metrics, including DSO, aging trends, collection performance, and billing accuracy.
• Provide regular reporting and operational insights to both regional and corporate finance leadership.
• Identify operational bottlenecks and escalate systemic issues impacting the order-to-cash process.

Process Optimization & Strategic Improvement

• Lead initiatives to streamline and standardize billing, invoicing, and collections processes across the region while maintaining consistency across locations.
• Design and implement regional OTC strategies tailored to customer requirements, contract structures, and operational needs.
• Collaborate with corporate finance teams to ensure regional processes align with broader organizational standards while maintaining local flexibility where needed.
• Analyze root causes of billing disputes, delayed payments, and revenue leakage, then develop corrective action plans to improve outcomes.

Cross-Functional Collaboration

• Act as the primary liaison between operations, sales, project management, and finance teams on all order-to-cash matters.
• Partner with operational and project teams to ensure billing is timely, accurate, and compliant with contractual requirements.
• Work alongside sales leadership to ensure pricing structures, contract terms, and billing expectations are clearly defined and properly executed.
• Collaborate with IT and systems teams to improve visibility, reporting, and automation across ERP and billing platforms.

Team Support & Leadership

• Provide guidance, coaching, and operational support to regional billing and A/R personnel, regardless of direct reporting structure.
• Foster a culture focused on accountability, continuous improvement, and operational excellence.
• Serve as a subject matter expert for site-level leaders addressing billing, invoicing, or collections-related challenges.

Qualifications

Required

• 5+ years of experience in accounts receivable, billing, order-to-cash, or a related finance or operations function.
• Proven success leading process improvement initiatives with measurable business impact.
• Strong analytical capabilities with the ability to interpret financial and receivables data and translate findings into actionable recommendations.
• Excellent communication and relationship-building skills with the ability to influence stakeholders across all organizational levels.
• Experience working within matrixed organizations and cross-functional reporting environments.
• Proficiency with ERP systems, financial reporting tools, and billing platforms.

Preferred

• Experience supporting regional or multi-site service-based organizations
• Familiarity with platforms such as NetSuite, Dayforce, or equivalent business systems.
• Experience leading organizational change, operational transformation, or process improvement initiatives.
• Bachelor’s degree in Finance, Accounting, Business Administration, or a related discipline.