Career Opportunity
Regional Order-to-Cash Manager
Category
Accounting
Location
Murfreesboro, Tennessee
Salary
$110,000 - $125,000
Job Reference
244028
Regional Order-to-Cash (OTC) Manager
The Regional Order-to-Cash (OTC) Manager serves as the primary leader responsible for accounts receivable and billing operations across the region. This role is embedded within the regional leadership structure and acts as a strategic business partner to regional executives, driving operational efficiency, process improvement, and accountability throughout the entire order-to-cash lifecycle.
Rather than functioning as a traditional collections-focused role, this position is intended to lead strategy, optimize processes, and improve execution across billing and receivables activities. The Regional OTC Manager will strengthen regional ownership of A/R performance, improve coordination between field operations and finance, and help standardize best practices across locations.
Position will require 25% travel to the locations in this region.
Key Responsibilities
Regional A/R Leadership & Oversight
- Serve as the primary point of ownership for all billing and accounts receivable activities within the region.
- Partner closely with regional leadership and finance executives to align A/R initiatives with business objectives and growth strategies.
- Monitor and manage key receivables metrics, including DSO, aging trends, collection performance, and billing accuracy.
- Provide regular reporting and operational insights to both regional and corporate finance leadership.
- Identify operational bottlenecks and escalate systemic issues impacting the order-to-cash process.
Process Optimization & Strategic Improvement
- Lead initiatives to streamline and standardize billing, invoicing, and collections processes across the region while maintaining consistency across locations.
- Design and implement regional OTC strategies tailored to customer requirements, contract structures, and operational needs.
- Collaborate with corporate finance teams to ensure regional processes align with broader organizational standards while maintaining local flexibility where needed.
- Analyze root causes of billing disputes, delayed payments, and revenue leakage, then develop corrective action plans to improve outcomes.
Cross-Functional Collaboration
- Act as the primary liaison between operations, sales, project management, and finance teams on all order-to-cash matters.
- Partner with operational and project teams to ensure billing is timely, accurate, and compliant with contractual requirements.
- Work alongside sales leadership to ensure pricing structures, contract terms, and billing expectations are clearly defined and properly executed.
- Collaborate with IT and systems teams to improve visibility, reporting, and automation across ERP and billing platforms.
Team Support & Leadership
- Provide guidance, coaching, and operational support to regional billing and A/R personnel, regardless of direct reporting structure.
- Foster a culture focused on accountability, continuous improvement, and operational excellence.
- Serve as a subject matter expert for site-level leaders addressing billing, invoicing, or collections-related challenges.
Qualifications
Required
- 5+ years of experience in accounts receivable, billing, order-to-cash, or a related finance or operations function.
- Proven success leading process improvement initiatives with measurable business impact.
- Strong analytical capabilities with the ability to interpret financial and receivables data and translate findings into actionable recommendations.
- Excellent communication and relationship-building skills with the ability to influence stakeholders across all organizational levels.
- Experience working within matrixed organizations and cross-functional reporting environments.
- Proficiency with ERP systems, financial reporting tools, and billing platforms.
Preferred
- Experience supporting regional or multi-site service-based organizations
- Familiarity with platforms such as NetSuite, Dayforce, or equivalent business systems.
- Experience leading organizational change, operational transformation, or process improvement initiatives.
- Bachelor’s degree in Finance, Accounting, Business Administration, or a related discipline.
Regional Order-to-Cash (OTC) Manager
The Regional Order-to-Cash (OTC) Manager serves as the primary leader responsible for accounts receivable and billing operations across the region. This role is embedded within the regional leadership structure and acts as a strategic business partner to regional executives, driving operational efficiency, process improvement, and accountability throughout the entire order-to-cash lifecycle.
Rather than functioning as a traditional collections-focused role, this position is intended to lead strategy, optimize processes, and improve execution across billing and receivables activities. The Regional OTC Manager will strengthen regional ownership of A/R performance, improve coordination between field operations and finance, and help standardize best practices across locations.
Position will require 25% travel to the locations in this region.
Key Responsibilities
Regional A/R Leadership & Oversight
- Serve as the primary point of ownership for all billing and accounts receivable activities within the region.
- Partner closely with regional leadership and finance executives to align A/R initiatives with business objectives and growth strategies.
- Monitor and manage key receivables metrics, including DSO, aging trends, collection performance, and billing accuracy.
- Provide regular reporting and operational insights to both regional and corporate finance leadership.
- Identify operational bottlenecks and escalate systemic issues impacting the order-to-cash process.
Process Optimization & Strategic Improvement
- Lead initiatives to streamline and standardize billing, invoicing, and collections processes across the region while maintaining consistency across locations.
- Design and implement regional OTC strategies tailored to customer requirements, contract structures, and operational needs.
- Collaborate with corporate finance teams to ensure regional processes align with broader organizational standards while maintaining local flexibility where needed.
- Analyze root causes of billing disputes, delayed payments, and revenue leakage, then develop corrective action plans to improve outcomes.
Cross-Functional Collaboration
- Act as the primary liaison between operations, sales, project management, and finance teams on all order-to-cash matters.
- Partner with operational and project teams to ensure billing is timely, accurate, and compliant with contractual requirements.
- Work alongside sales leadership to ensure pricing structures, contract terms, and billing expectations are clearly defined and properly executed.
- Collaborate with IT and systems teams to improve visibility, reporting, and automation across ERP and billing platforms.
Team Support & Leadership
- Provide guidance, coaching, and operational support to regional billing and A/R personnel, regardless of direct reporting structure.
- Foster a culture focused on accountability, continuous improvement, and operational excellence.
- Serve as a subject matter expert for site-level leaders addressing billing, invoicing, or collections-related challenges.
Qualifications
Required
- 5+ years of experience in accounts receivable, billing, order-to-cash, or a related finance or operations function.
- Proven success leading process improvement initiatives with measurable business impact.
- Strong analytical capabilities with the ability to interpret financial and receivables data and translate findings into actionable recommendations.
- Excellent communication and relationship-building skills with the ability to influence stakeholders across all organizational levels.
- Experience working within matrixed organizations and cross-functional reporting environments.
- Proficiency with ERP systems, financial reporting tools, and billing platforms.
Preferred
- Experience supporting regional or multi-site service-based organizations
- Familiarity with platforms such as NetSuite, Dayforce, or equivalent business systems.
- Experience leading organizational change, operational transformation, or process improvement initiatives.
- Bachelor’s degree in Finance, Accounting, Business Administration, or a related discipline.
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