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Pharmacy Manager, Infusion Services

Location: Greater Chicago Area (Lisle, IL)

Company Overview

Our client is a leading physician-led healthcare organization serving patients across multiple specialties through an integrated care delivery model. The organization has built a reputation for clinical excellence, innovation, and patient-centered care while continuing to invest heavily in specialty services, oncology, infusion therapy, and clinical research.

The organization is experiencing significant growth across its infusion platform, which today includes five infusion centers, more than 70 infusion chairs, two retail pharmacies, and over 5,000 patient visits per month. Infusion services have grown more than 20% year-over-year and are supported by nationally recognized clinical programs, a rapidly expanding oncology service line, and groundbreaking research initiatives.

The Opportunity

Reporting to the Director of Pharmacy, the Pharmacy Manager, Infusion Services will provide operational leadership for a growing infusion pharmacy business spanning multiple sites across the Chicagoland area. This individual will be responsible for driving operational excellence, regulatory compliance, financial performance, and service line growth while helping position the organization for its next phase of expansion.

This is a highly visible leadership opportunity for a PharmD who enjoys building processes, improving performance, and leading teams through growth and change. The successful candidate will partner closely with pharmacy, nursing, operations, finance, and physician leadership to optimize infusion services, improve patient access, enhance profitability, and support innovative treatment programs.

The organization is seeking a leader who can not only manage day-to-day operations but also identify opportunities for improvement, implement scalable processes, develop meaningful KPIs, and help shape the future of the infusion pharmacy platform.

Key Responsibilities

Operational Leadership

• Provide leadership and oversight for infusion pharmacy operations across multiple infusion sites.
• Lead pharmacy supervisors and staff to achieve operational, quality, service, and financial objectives.
• Ensure safe, efficient, and compliant pharmacy operations.
• Develop and implement standardized workflows, policies, and best practices across locations.
• Drive operational consistency and support continued growth of infusion services.

Growth & Performance Improvement

• Develop and monitor key performance indicators related to productivity, patient access, therapy starts, turnaround times, inventory management, and financial performance.
• Identify opportunities to increase infusion capture, reduce leakage, and improve patient retention.
• Partner with clinical and operational leaders to support growth initiatives across oncology and specialty infusion services.
• Evaluate and implement process improvement, automation, and technology initiatives that improve efficiency and scalability.
• Support expansion of infusion services, treatment offerings, and new business opportunities.

Financial & Business Management

• Partner with finance leadership to monitor reimbursement trends, drug acquisition costs, inventory performance, and service line profitability.
• Identify opportunities to improve margins while maintaining high-quality patient care.
• Support budgeting, forecasting, and strategic planning activities.
• Utilize data and analytics to drive informed operational and business decisions.

Compliance & Accreditation

• Ensure compliance with all federal and state regulations, accreditation requirements, and organizational policies.
• Lead efforts related to regulatory inspections, accreditation surveys, audits, and corrective action plans.
• Maintain pharmacy licensing, registrations, and accreditation standards.
• Monitor industry and regulatory changes and implement operational updates as needed.

Leadership & Team Development

• Lead, mentor, and develop a high-performing pharmacy team.
• Foster a culture of accountability, collaboration, innovation, and continuous improvement.
• Support employee engagement, succession planning, and professional development initiatives.
• Build strong partnerships with providers, nursing leadership, operational teams, and external stakeholders.

Candidate Profile

The ideal candidate is a clinically grounded pharmacy leader who combines strong operational expertise with business acumen, process improvement capabilities, and a passion for building high-performing teams.

Qualifications

• PharmD required.
• Current pharmacist license in good standing.
• Minimum of 5 years of pharmacist experience.
• Minimum of 3 years of progressive leadership experience within infusion pharmacy, specialty pharmacy, ambulatory pharmacy, or related healthcare operations.
• Strong knowledge of infusion therapies, reimbursement models, medication access programs, and specialty pharmacy operations.
• Experience managing regulatory compliance, accreditation requirements, and quality initiatives.
• Demonstrated success leading operational improvement and process optimization initiatives.
• Strong financial and analytical skills with experience utilizing operational and financial metrics to drive performance.
• Experience implementing systems, automation initiatives, or workflow improvements preferred.
• Oncology infusion experience strongly preferred.



Why This Opportunity?

This is a unique opportunity to join a rapidly growing infusion platform at a pivotal point in its evolution. The successful candidate will have the chance to lead a large-scale operation, influence strategic growth initiatives, partner with executive leadership, and build the foundation for future expansion while positioning themselves for continued career advancement within the organization.